Call Center/Contact Center Management solutions from erenaissance can transform your business process and save up to 50% on costs! Outsource call center services erenaissance, a leader in India call center services.

Advantages

Your organization can gain by outsourcing call center services to India. Virtual call centers can increase your organization's efficiency, productivity and customer retention. Offshoring call center services to erenaissance can give your business a competitive edge.

• Infrastructure and technology
• Transition Process
• Operations Process
• Call Center Training Process
• Pricing

Services

Inbound Call Center - In today’s challenging economic environment, businesses are looking at ways to reduce costs without compromising on quality. One way to do this is by outsourcing non-core functions like inbound call center services to skilled vendors like erenaissance. erenaissance has extensive experience of working with diverse customers, which helps us develop solutions that fit your exact needs.

Outbound Call Center - In a biting cold economy like today’s you got to find out efficient ways to be braced against difficult times. Cost becomes the most important concern and quality is something you would not want to compromise on. This is when the relevance of call center outsourcing is at its peak. Deploy your outbound call center services to an offshore centre and see your profits grow.

Telemarketing Services - India accounts for over 40% of the global BPO market. Of the top 10 BPO destinations in the world, five are in Asia, with India's dominant share ensuring that nearly 26% of South Asia's exports come from services. Within services, the key segments are business process outsourcing and short- term migration.

Technical Helpdesk Services - At erenaissance's technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. erenaissance has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.

CATI Services - Computer Aided Telephone Interviewing (CATI) software, integrated with a completely automated, predictive dialer-enhanced telephone center with Rapid Dial, assures four times the productivity of manual dialing for accurate and reliable data collection for marketing research. Our unique distributed dialer technology enables efficient call management and compliance management.

Disaster Recovery Services - Today's IT-dependent businesses have to keep pace with huge advances in technology, which have escalated the costs of downtime. They also have to deal with the risk of adverse impact from unforeseen events, natural or manmade disasters that could interrupt or disrupt the business.This is why it is so essential for companies to have a disaster recovery strategy in place, to minimize the impact of a disaster and to recover from a disaster quickly.

Email Support Services - Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Chat Support Services - Online chat support is yet another way of providing better, faster and efficient customer support services to your customers. Web based chat support is live and your customers can get immediate answers to their queries and immediate solutions to their problems. Such efficient customer care can improve your business and increase your profits. Outsourcing live chat support services to erenaissance can help you benefit from expert, efficient and cost-effective online chat support services.

• Real time reporting
• 100% recording
• Specialized quality monitoring systems
• Single tier call center management process